Agencies & property management
Every enquiry answered while the agent is at an inspection.
Property runs on availability - of the agent, and of the property. The agent is showing a home when the calls about it arrive, and a maintenance issue reported on Friday night waits until Monday.
An illustrative reference architecture, not a customer
case study. No organisation is named and no deployment is described - this is
what the layers look like for a real estate & property organisation,
so you can map it onto your own estate.
Channelswhere the conversation starts
Inbound numberspublished lines
SIP / contact centreexisting estate
Outboundcampaigns and callbacks
In-appbrowser WebRTC
▼
VoiceKernelthe agentic voice layer
Conversationagent, voice, turn taking
Knowledge groundinganswers with citations
Tool callsreads and writes back
Transferto a human, with context
Tenant isolationownership registry
Audit and erasureper call, per mutation
▼
Integrationyour boundary, your rules
REST + typed SDKscoped API keys
Signed webhooksretried, replayable
Live event streamSSE
▼
Real Estate & Propertyyour systems of record
CRM / agency systemlistings, buyers, tenants
Property managementleases and maintenance
Inspection schedulingviewings and open homes
Trust accountingrent and arrears
Contractor networkjob dispatch
Only the bottom layer is specific to real estate & property. The
three above it are identical in every deployment, which is the point: the
voice layer does not need to know what industry it is in, only which systems
it is allowed to reach and what it may say.
What it changes
Mechanisms, not projections. Each of these follows from something structural
about the work, so you can check whether it holds for your own queues.
Enquiries convert when they arriveBuyer interest is perishable and arrives while the agent is unavailable by definition.
After-hours maintenance is triaged, not storedUrgency is decided when the tenant calls, not when the office opens on Monday.
Arrears contact becomes consistentThe same conversation every time, with hardship handled by a person rather than avoided.
Agents stop being switchboardsTime moves from repeating listing details to negotiating and closing.
What the agent actually does
Listing enquiries and viewingsAnswer questions about a property from the listing data, book the inspection, and confirm it.
Tenant maintenance intakeCapture the issue, decide urgency against your rules, dispatch to the contractor, and tell the tenant what happens next.
Rent arrears outreachFactual, consistent contact with immediate transfer where hardship is disclosed.
What keeps it deployable
Tenant privacyLease details spoken only after verification against the tenancy.
Hardship handlingDisclosure of financial distress transfers immediately and is recorded.
Urgency rules enforcedWhat counts as an emergency repair is your policy, applied identically every time.
Maintenance reported outside office hours is the most common source of tenant dissatisfaction, and the easiest to triage automatically.
NextRead the source
Everything above is in the open-source Community edition. Nothing on
this page needs a licence.
NextRun it yourself
Point it at your provider account and put one queue through it before
you talk to anybody.
NextThen buy the guarantees
An Enterprise agreement adds the SLA and the
support contract when it carries real volume.